1. General Information

1. Pilea-shop.com is an international marketplace that enables customers from the Gulf region to purchase selected products from brands based in Poland and other European countries.
2. The platform operates as an intermediary between the Customer and the Seller – the brand offering its products.
3. By placing an order, the Customer accepts these Terms of Use.

2. Nature of Orders

1. All products presented on the platform are offered by independent Sellers.
2. Each purchase is made directly between the Customer and the Seller, with Pilea-shop.com acting as an intermediary.
3. Product prices are displayed in SAR and include the platform’s commission and payment processing fees.
4. Orders must be paid for in full before shipment.

3. Shipping and Delivery

1. Products are shipped from the European Union, primarily from Poland.
2. The delivery time depends on the Seller and the destination country.
3. Shipping costs and any applicable customs duties are the responsibility of the Customer.
4. Once the order has been shipped, the Customer will receive a confirmation and tracking number.

4. Returns and Complaints

1. Due to the international nature of sales and overseas logistics, all orders placed through Pilea-shop.com are final and not subject to return or complaint.
2. Pilea-shop.com and the Sellers do not accept product returns or handle complaints once the order has been delivered to the Customer.
3. In exceptional cases (such as transport damage), the Customer may report an issue within 48 hours of delivery by sending photos of the product to [email address]. The platform will assist in contacting the Seller, but any decision regarding compensation is made solely by the Seller.
4. The no-return and no-complaint policy also applies in cases where:
• the Customer changes their mind after purchase,
• the product’s color, size, or appearance slightly differs from the images due to monitor settings or the handmade nature of the item,
• the product is custom-made or handcrafted.

5. Platform’s Responsibility

1. The platform is not a party to the sales agreement between the Customer and the Seller.
2. The platform’s responsibility is limited to providing a secure purchasing environment and transferring payments to the Seller.
3. The platform is not liable for shipping delays, customs procedures, or import regulations in the destination country.

6. Payments

1. All payments are processed through a secure online payment system.
2. The Customer is required to make full payment when placing an order.
3. Once payment is received, the Seller prepares and ships the product to the Customer.
4. Payments are non-refundable once the order is confirmed.

7. Personal Data and Privacy

1. The Customer’s personal data is used solely for order processing and communication related to the purchase.
2. The platform is committed to protecting personal data in accordance with applicable privacy laws and regulations.

8. Governing Law

1. These Terms of Use are governed by Polish law.
2. Any disputes arising from the use of the platform will be resolved amicably, and if no agreement is reached, by a competent court in Poland.

9. Contact

Pilea Jo.Qus Sp. z o.o.
Tel: +966 54 327 5534
[email protected]
NIP: 8961659945
Ul. Chabrowa 6L/2,
kod poczt. 52-200, poczta Wysoka